Policies
Everything you need to know about returns and refunds
We accept returns within 7 days of delivery. Products must be unused, unwashed, and in their original condition with all tags and packaging intact. Custom or personalized products are not eligible for return.
To initiate a return, contact us on WhatsApp at +92 300 0000000 within 7 days of receiving your order. Share your order number and reason for return. Our team will guide you through the process.
Customers are responsible for return shipping costs unless the product received was defective or incorrect. We recommend using a trackable courier service for returns as we cannot be held responsible for lost return shipments.
Once we receive and inspect the returned product, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Cash on delivery orders will be refunded via EasyPaisa or JazzCash.
We offer exchanges on all eligible products subject to availability. If you wish to exchange a product for a different size or color, please mention this when contacting us on WhatsApp.
If you receive a defective or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free return pickup and send a replacement at no extra cost.